Shipping Policy

01Shipping Coverage

Brew Berry currently ships within India only, subject to serviceability of the customer's PIN code by our courier and logistics partners.

International Shipping

International shipping is currently not available. Brew Berry presently accepts and fulfils orders for delivery within India only. As we grow, we may introduce international shipping in the future, and this policy will be updated accordingly.

02Order Processing

Once an order has been successfully placed and payment has been confirmed, it will be prepared for dispatch. Orders are generally processed within: [1–2 business days].

Orders placed on Sundays, public holidays or other non-working days may be processed on the next working day. During product launches, promotional campaigns, festive periods or unusually high order volumes, processing may take slightly longer.

If there is a significant delay in processing an order, we will make reasonable efforts to inform the customer.

03Estimated Delivery Time

After dispatch, orders are generally expected to reach customers within: [3–7 business days]. Delivery timelines may vary depending on:

• Customer location and PIN code.
• Courier availability.
• Public holidays.
• Weather conditions.
• Local restrictions.
• Operational disruptions.
• Other circumstances beyond Brew Berry's reasonable control.

Any delivery date displayed on the website or communicated to the customer should therefore be considered an estimated delivery date and not a guaranteed delivery date, unless expressly stated otherwise.

04Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before the customer confirms the order.

Standard Shipping: [₹___]
Free Shipping: Available on orders above [₹___]

Brew Berry may revise shipping charges or free-shipping thresholds from time to time, including during promotional campaigns.

05Order Tracking

Once an order has been dispatched, customers will receive tracking information through one or more available communication channels, such as:

• Email
• SMS
• WhatsApp
• Customer account/order page

The exact communication method will depend on the shipping and notification systems integrated with the Brew Berry website. Customers can use the tracking information provided to follow the progress of their shipment.

06Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient's name.
• House/flat/building number.
• Street/locality.
• City.
• State.
• PIN code.
• Valid mobile number.

Customers should carefully review their delivery information before confirming an order. If you discover an error after placing your order, please contact Brew Berry as soon as possible.

We will make reasonable efforts to correct the address if the order has not yet been dispatched. Once an order has been dispatched, we may not be able to modify the delivery details.

07Failed Delivery Attempts

Delivery may occasionally be unsuccessful because:

• The customer is unavailable at the delivery address.
• The address provided is incorrect or incomplete.
• An incorrect contact number has been provided.
• The customer does not respond to delivery calls.
• The customer refuses to accept the shipment.

Courier partners may make one or more delivery attempts according to their operating procedures. If an order is returned to Brew Berry because delivery could not be completed, please contact our customer-support team for assistance.

If re-dispatch is requested, any applicable additional shipping charges will be communicated to the customer before the order is shipped again.

08Delayed Shipments

While we will make reasonable efforts to ensure timely delivery, occasional delays may occur due to circumstances beyond Brew Berry's reasonable control, including:

• Courier or logistics delays.
• Severe weather.
• Natural disasters.
• Transport disruptions.
• Public holidays.
• Government restrictions.
• Local disturbances.
• High seasonal order volumes.

Where we become aware of a significant delay, we will make reasonable efforts to assist the customer and coordinate with the courier partner.

09Damaged Packages

Customers are encouraged to inspect their package upon delivery. If the outer packaging appears severely damaged, tampered with, leaking or otherwise compromised, please photograph the package before opening it where reasonably possible.

If the product inside is damaged, leaking, defective, incorrect or incomplete, please contact Brew Berry within 48 hours of delivery. Such requests will be handled in accordance with our Return & Refund Policy.

10Missing Items

If your order has been delivered but one or more products are missing, please contact Brew Berry within 48 hours of delivery. Please provide:

• Your order number.
• Details of the missing product(s).
• Photographs of the package received.
• Photographs of the shipping label.
• An unboxing video, if available.

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.

11Order Marked Delivered but Not Received

If your tracking information shows that your order has been delivered, but you have not received it, please contact Brew Berry as soon as possible. We will coordinate with the relevant courier or logistics provider to investigate the delivery.

Before contacting us, customers are also encouraged to check whether the package has been accepted by a household member, reception/security personnel or another authorised person at the delivery address.

Any replacement or refund will be considered after reviewing the circumstances and outcome of the courier investigation.

12Incorrect or Incomplete Address

Brew Berry cannot guarantee successful delivery where incorrect or incomplete shipping information has been provided by the customer. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests re-dispatch.

Where appropriate, any refund for an undelivered order may be adjusted for shipping or return-to-origin charges actually incurred, subject to applicable law and the circumstances of the order.

13Cash on Delivery

If Cash on Delivery (COD) is offered, its availability may depend on:

• Delivery location.
• Order value.
• Courier serviceability.
• Previous order history.
• Other operational considerations.

Brew Berry may restrict COD availability where reasonably necessary, including in cases involving repeated refused or unsuccessful COD deliveries, subject to applicable requirements.

14Product Storage After Delivery

Brew Berry products should be stored according to the instructions provided on the product packaging. Once an order has been successfully delivered, customers are responsible for following the applicable storage and handling instructions.

This is particularly important for products whose quality may be affected by temperature, sunlight, moisture or other storage conditions.

15Contact Us

For shipping and delivery-related questions, please contact: