Return & Refund Policy

01Returns

Due to the consumable nature of our products and for reasons of hygiene, safety and quality control, products delivered to a customer are generally not eligible for return or exchange. We do not accept returns because of:

• Change of mind after purchase.
• Personal taste or flavour preferences.
• A product no longer being required.
• An incorrect product or quantity being ordered by the customer.
• Minor variations in product appearance or packaging that do not affect the product's quality or safety.

Nothing in this policy is intended to restrict any rights available to customers under applicable law.

02Damaged, Defective or Incorrect Products

If you receive:

• A damaged product.
• A leaking or broken bottle.
• A product with damaged or compromised packaging/seal.
• An incorrect product.
• An incorrect quantity.
• A product that appears defective or otherwise unsuitable for consumption upon delivery.

Please contact Brew Berry within 48 hours of delivery. To help us resolve the issue quickly, please provide:

• Your name.
• Order number.
• Registered mobile number/email address.
• A brief description of the problem.
• Clear photographs of the affected product.
• Photographs of the outer packaging and shipping label.
• A video of the package opening, if available.

Please retain the affected product and its original packaging until our customer-support team has reviewed the matter.

03Verification

All requests involving damaged, defective, missing or incorrect products are subject to verification by Brew Berry. Depending on the circumstances, we may request additional photographs, videos or information to understand the issue.

Once the request has been reviewed and approved, Brew Berry may, as appropriate:

• Send a replacement product; or
• Issue a refund for the affected product/order.

The appropriate resolution will depend on the nature of the issue and product availability.

04Refunds

Where a refund is approved, it will ordinarily be processed through the original payment method used for the purchase.

After Brew Berry initiates the refund, the time required for the amount to appear in the customer's account may depend on the bank, card issuer, UPI provider or payment gateway.

Indicative refund processing time: [5–10 business days after approval]

05Cash on Delivery Orders

If Cash on Delivery is offered and a refund is approved for a COD order, the customer may be requested to provide appropriate bank or UPI details so that the refund can be processed.

06Missing Items

If an item is missing from your delivered order, please contact us within 48 hours of delivery with your order details and photographs of the package received. After verification, Brew Berry may arrange for the missing product to be dispatched or provide an appropriate refund.

07Orders Marked Delivered but Not Received

If your tracking information shows that an order has been delivered but you have not received it, please contact us at contact.brewberry@gmail.com or +91 63763 66773 as soon as possible. We will coordinate with the relevant courier or logistics partner to investigate the delivery.

Any replacement or refund will be considered after reviewing the circumstances and outcome of the investigation.

08Products Not Eligible for Refund

Except where required by applicable law or where Brew Berry determines otherwise, refunds will generally not be provided where:

• The customer changes their mind.
• The customer dislikes the taste or flavour.
• The product has been opened or consumed without any verified quality issue.
• Incorrect delivery information was provided by the customer and the order was delivered accordingly.
• A damaged, defective, incorrect or incomplete order is not reported within 48 hours of delivery, unless there is a reasonable justification for the delay.
• Damage occurred after successful delivery due to improper handling or storage by the customer.

09Product Storage

Customers should follow all storage instructions printed on the product packaging. Brew Berry may not be able to provide a replacement or refund where product quality has been affected because the product was stored or handled contrary to the instructions provided on the packaging.

10Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact Brew Berry immediately at contact.brewberry@gmail.com or +91 63763 66773. We will make reasonable efforts to process the cancellation. However, once an order has been packed, handed over to the courier or dispatched, cancellation may no longer be possible.

Approved prepaid cancellations will be refunded to the original payment method.

11Refusal of Delivery

Customers are requested not to refuse delivery of an order unless advised to do so by Brew Berry's customer-support team. Repeated refusal of legitimate orders or misuse of Cash on Delivery may result in COD availability being restricted for future orders, where permitted.

12Promotional and Discounted Orders

Products purchased during promotions or using discount codes remain subject to this Return & Refund Policy. Where a refund is approved, the refund will ordinarily be based on the actual amount paid for the affected product after applicable discounts rather than its original listed price.

13Contact Us

For return, replacement or refund-related queries, please contact: