Privacy Policy

01Information We Collect

Depending on how you interact with Brew Berry, we may collect information such as:

Personal and Contact Information

• Name
• Email address
• Mobile number
• Billing address
• Shipping/delivery address

Order and Transaction Information

• Products purchased
• Order value
• Order history
• Payment status
• Shipping and delivery information
• Returns, cancellations and refunds

Account Information

If customer accounts are enabled, we may collect information necessary to create and maintain your account, including your login details and saved addresses.

Payment Information

Payments may be processed through third-party payment gateways or payment service providers. Brew Berry generally does not directly store complete credit/debit card or banking credentials where those details are securely processed by the relevant payment provider.

Technical and Usage Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Time spent on the website
• Referring website/source
• Interactions with website features

This information helps us understand how visitors use the website and improve its performance and user experience.

02How We Use Your Information

We may use personal information to:

• Process and fulfil orders.
• Process payments and refunds.
• Deliver products to customers.
• Generate invoices and maintain transaction records.
• Send order, payment, shipping and delivery updates.
• Manage customer accounts.
• Respond to questions, complaints and customer-service requests.
• Process returns, cancellations and refunds.
• Detect or prevent fraudulent or unauthorised transactions.
• Improve our website, products and customer experience.
• Maintain security and troubleshoot technical issues.
• Meet accounting, taxation and other legal or regulatory requirements.
• Send promotional communications where permitted and where appropriate consent has been obtained.

We do not intend to use personal information for purposes materially unrelated to those for which it was collected without an appropriate legal basis or consent where required.

03Marketing Communications

If you choose to subscribe to Brew Berry updates, newsletters or promotional communications, we may contact you regarding:

• New products
• Product launches
• Offers and promotions
• Brand updates
• Wellness-related content

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Where marketing is conducted through other channels, such as SMS or WhatsApp, appropriate consent and opt-out mechanisms should be provided as required.

Transactional communications relating to an order or account may still be sent even if you opt out of promotional marketing.

04Cookies and Similar Technologies

The Brew Berry website may use cookies and similar technologies to:

• Keep the website functioning correctly.
• Remember preferences and shopping-cart information.
• Understand website traffic and visitor behaviour.
• Measure website performance.
• Support analytics and advertising activities.
• Improve the overall customer experience.

Some cookies may be necessary for the website to function, while others may relate to analytics or advertising. Where required, visitors will be provided with appropriate choices regarding non-essential cookies.

05Analytics and Advertising

Brew Berry may use analytics and marketing technologies such as Google Analytics and Meta Pixel, where implemented. These technologies may collect information about how visitors interact with our website and may help us:

• Understand website traffic.
• Measure marketing performance.
• Improve advertising.
• Understand customer journeys.
• Improve website functionality and content.

These third-party services process information according to their own privacy practices.

06Sharing of Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business and fulfil customer requests. These may include:

• Website and e-commerce platform providers.
• Payment gateways and payment processors.
• Shipping, courier and logistics providers.
• Technology and website-hosting providers.
• Email, SMS or communication providers.
• Analytics and marketing service providers.
• Accounting, tax, professional or compliance service providers.

We may also disclose information when required by law, regulation, legal process or a lawful request from a competent authority. Brew Berry does not sell customers' personal information for money.

07Shopify

The Brew Berry website operates using Shopify. Shopify may process certain customer and website information to provide hosting, checkout, commerce, security and related services. Information processed by Shopify is also subject to Shopify's applicable privacy and security practices.

08Payments

Payments made through the website may be processed by authorised third-party payment service providers. The information required to complete a payment may therefore be collected and processed directly by the selected payment provider in accordance with its own terms and privacy policy.

Customers should not send complete card details, banking passwords, OTPs or similar confidential payment credentials to Brew Berry through email, WhatsApp or website contact forms.

09Shipping and Delivery

To fulfil an order, relevant customer information such as name, mobile number, delivery address and order details may be shared with courier, shipping or logistics partners. Such information is shared only to the extent reasonably necessary to process and deliver the order and provide related services.

10Data Security

We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they suspect unauthorised access to their account.

11Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy.
• Maintain business and transaction records.
• Provide customer support.
• Resolve disputes.
• Meet accounting, taxation and regulatory obligations.
• Comply with applicable law.

Information that is no longer required will be deleted, anonymised or otherwise handled in accordance with applicable requirements.

12Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the ability to request:

• Access to certain personal information held about you.
• Correction of inaccurate or incomplete information.
• Deletion or erasure where applicable.
• Withdrawal of consent where processing is based on consent.
• Information regarding how your personal information is being used.

Requests can be submitted using the contact information provided below. We may need to verify your identity before processing certain requests.

13Children's Privacy

The Brew Berry website and its online shopping services are not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement where required by law. If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to address the matter.

14Third-Party Links

Our website may contain links to third-party websites, social-media platforms or other external services. Brew Berry is not responsible for the privacy practices, security or content of third-party websites. Visitors should review the privacy policies of those services before providing personal information.

15Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices.
• Website functionality.
• Service providers.
• Technology.
• Applicable legal or regulatory requirements.

The latest version will be published on this page with an updated "Last Updated" date.

16Contact / Privacy Grievances

For questions, concerns or requests regarding this Privacy Policy or the handling of personal information, please contact: