Cancellation Policy

01Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact Brew Berry immediately at contact.brewberry@gmail.com or +91 63763 66773.

We will make reasonable efforts to process the cancellation. However, once an order has been packed, handed over to the courier or dispatched, cancellation may no longer be possible.

Approved prepaid cancellations will be refunded to the original payment method.

02After Dispatch

Customers who wish to cancel an order should contact Brew Berry as soon as possible. We will make reasonable efforts to process a cancellation before dispatch. However, once an order has been packed, handed over to a courier or dispatched, cancellation may no longer be possible.

Where an eligible prepaid order is successfully cancelled, the applicable refund will ordinarily be processed to the original payment method.

03Cancellations Initiated by Brew Berry

Brew Berry reserves the right, where reasonably necessary and permitted by law, to decline or cancel an order in circumstances including:

• Product unavailability.
• Payment failure.
• Suspected fraud or unauthorised activity.
• Incorrect pricing caused by an obvious technical error.
• Incomplete or invalid customer information.
• Delivery location being unserviceable.
• Suspected misuse of promotions or website services.

If Brew Berry cancels a prepaid order after payment has successfully been received, the applicable refund will be processed in accordance with our refund procedures.

04Refusal of Delivery

Customers are requested not to refuse delivery of an order unless advised to do so by Brew Berry's customer-support team. Repeated refusal of legitimate orders or misuse of Cash on Delivery may result in COD availability being restricted for future orders, where permitted.

05Related Policies

For refund timelines, damaged/incorrect product handling, and other post-delivery scenarios, please refer to our Return & Refund Policy. For general order and website terms, please refer to our Terms & Conditions.

06Contact Us

For order cancellation requests, please contact: